The worst part is that I bought the Deck for my kids and they are expecting to get it within a few weeks. Unfortunately, there's nothing more we can do in this case.' This is how Steam treats their loyal customers. I understand that's not the answer you are looking for.

The support basically told me: 'As for your Steam Deck reservation, you will not be able to complete the purchase as your account country does not match your purchase country shipping address and payment method. So pretty much I cannot buy any games AND then I found out that I will not be able to get my pre ordered Steam Deck since it was ordered in the EU region and I am now stuck in US region. nothing was accepted because those are linked to Sweden. Then I realised that I could not even buy a game now, my cards, my PayPal. Sure it suck and it is quite a punishment since I did not even buy an item/game or did any trades etc. but now I was locked for 3 months to the US region. This means that I got the option to change to the US region and use USD, perfect! I did it and transfered my 50 USD. Anyway, when I was given the card I was on my work computer and since I work for an American company I am always on a secured VPN. 50 USD is around 43 EUR and I did not want to lose any money which happened several times doing the top ups in EUR. Since I live in Sweden the only currency available is EUR, but to empty the card I needed to use USD because Steam only offer 5, 10, 25, 50 and 100 EUR transfers. The other day however, I received a gift from the company where I work, a prepaid Master Card (50 USD). I've been a customer with Steam for around 17 years now and I've loved it all these years. Great when a company actually listen to customers and I am very happy again. Because of this I am changing from 1 star to 3. (Username: Loneshadow01)Д®dit: Steam reached out to me an helped me solving this issue today. The company has turned into another major cash grab company and I'm unsure if I will even continue to purchase games through them. This game launch has opened up my eyes, because the only way to get support is through an automated system and if you have to deal with people then you may as well just give up.

The second rep I spoke to had nothing to add, not even about the first rep lying in his response to my ticket. I brought this to Steam Support's attention and was promptly told it was never in Early Access by the first rep (TrustPilot won't let me link the page showing that it was in Early Access, otherwise I would link it here). The very next day after I attempted to play, DICE 'fixed' the game by removing promised features. The game was buggy, matchmaking was near impossible, and you couldn't even edit your controls. I bought the game while it was in Early Access, as shown on the Steam Store. With the new fiasco that has been the Battlefield 2040 release I've been shown the horror that is Steam customer support. I've been a loyal Steam customer for nearly 10 years now, ever since I built my first gaming computer.

Steam for mac review